Returns & Refund Policy

🔄 Returns & Refunds Policy – Shop with Confidence

At Qiravoa, your satisfaction is our top priority. If something doesn’t meet your expectations, we’ve made the returns and exchanges process easy and transparent to ensure you’re completely happy with your purchase.

✅ Eligibility for Returns

You can return an item if:

• It’s unused, in its original condition, and includes all packaging materials.

• You contact us within 30 days from the date you received your order.

• You provide proof of purchase, such as your order confirmation or invoice.

❌ Items Not Eligible for Return

The following items cannot be returned:

• Final sale products

• Opened or used personal care items

• Custom or made-to-order products

🔁 Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We’ll be happy to arrange:

• A replacement item

• A full refund

To speed up the process, please provide photos of the item and its packaging.

💰 Refunds

Once we receive and inspect your returned item:

• Approved returns will be refunded to your original payment method.

• Refunds typically take 5-10 business days to process.

Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items sent).

📦 Return Shipping Costs

Return shipping is generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service to ensure your return reaches us safely.

💬 Need Assistance?

If you have any questions or need help with returns, exchanges, or refunds, our customer service team is ready to assist you. Just email us at welcome@qiravoa.com, and we’ll get back to you promptly.

At Qiravoa, we are committed to making your returns and refund process as smooth and hassle-free as possible, so you can shop with confidence.